Say Hello

Revision Policy

The number of revisions allotted is based on your selected package. You may request as many revisions as stated in your package details.
At Web Geeks Global, we focus on providing the best possible results and will continue revising your project until your expectations are met.
You will not be charged additional fees for revisions unless design concepts are changed entirely.
Revised designs are typically delivered within 48 hours.

Turnaround Time

Web Geeks Global maintains a 48–72 hour turnaround time for most design services.
This timeframe refers to a single iteration or stage of a design, not the full project duration.

Example:

  • Orders or revisions placed on Monday → Delivered by Wednesday.

  • Orders or revisions placed on Friday → Delivered by Tuesday (end of day).

100% Money-Back Guarantee

We offer a 100% money-back guarantee on all design services, subject to the conditions outlined below.
If you are unsatisfied with the initial designs, you may request a refund as per our refund policy.

Refund Policy

Refunds are subject to the following conditions.
Your right to a full or partial refund becomes void if any of the following apply:

  • More than 7 days have passed since the purchase date.

  • A custom or special package was purchased.

  • The primary design concept (for any service) has been approved.

  • The logo or website has been finalized or made live.

  • Revisions have been requested.

  • The cancellation reason is unrelated to the project.

  • There has been no communication for more than 2 weeks.

  • Our company policies have been violated.

  • You have engaged another designer or company for the same project.

  • The creative brief lacks required information.

  • A complete design change has been requested.

  • The refund request was made after the allowed time period.

  • The business has closed or rebranded.

  • Reasons such as “change of mind” or “partner disagreement” do not qualify for a refund.

If multiple revisions have been accepted, you may be eligible for a 50% refund, subject to management approval.
Refunds for bundled packages apply only to the individual service in question — not the full bundle.

Cancellations prior to project initiation due to non-project-related reasons are subject to a 33% administrative fee.

Note:
Once a refund is processed, you relinquish all rights to the designs. They become the sole property of Web Geeks Global.

Services not covered under our money-back guarantee include:

  • Copyrights or legal certificates

  • Website or email hosting

  • Domain registration

  • SSL certificates

  • Maintenance or SEO plans

  • Paid ad campaigns (Google Ads, social media, etc.)

In such cases, partial refunds may be considered at management’s discretion.

How to Claim a Refund

To request a refund:

  1. Contact your Project Manager via phone or email.

  2. Start a Live Chat session on our website.

  3. Email us at support@webgeeksglobal.com with your order details.

Refunds for cancellations prior to project initiation must be requested within 24 hours of order placement for a full refund.
Requests made after 24 hours may be subject to service charges.

After a refund, all related design rights revert to Web Geeks Global.

Quality Assurance Policy

We aim to meet your requirements with high-quality, research-driven designs.
Each project is handled by experienced professionals who ensure creativity, originality, and precision.

100% Satisfaction Guarantee

Our unlimited revisions policy ensures complete satisfaction.
We revise your project until you are fully satisfied (within the limits of your package).

Delivery Policy

All finalized design files will be sent via email and uploaded to your client account by the date mentioned in your Order Confirmation.
The standard turnaround time is 2 business days unless otherwise specified.

Websites will only be made live once all payments have been cleared.
For urgent requests, please contact our support team.

Design Ownership & Rights

Upon finalization and full payment:

  • You own 100% of all rights to your approved designs.

  • You may use the final design for any commercial or personal purpose.

  • Work-in-progress materials or unapproved drafts remain property of Web Geeks Global.

Content Creation & Population

Unless explicitly included in your package, Web Geeks Global is not responsible for providing or uploading text, images, or product data to your website.

If content creation is included:

  • All text will be custom-written for your site.

  • Stock images will be used with client approval.

  • Product details must be provided by the client.

We are not responsible for any similarity between selected images and those on other websites.

NDA & Reputation Management Policy

We maintain strict confidentiality regarding client projects and information.
Upon project completion, both parties agree to refrain from making defamatory or disparaging statements about each other.
We value transparency and professionalism at every stage.

Record Maintenance

We keep records of finalized projects to assist clients who need copies of their files later.

Customer Support

Our support team is available Monday to Friday, 9 AM – 5 PM GMT.
Messages received outside business hours will be addressed the next working day.
Email: support@webgeeksglobal.com

Technical Support Policy

Web Geeks Global primarily provides design and development services.
We may assist with basic hosting and email configurations but do not offer full installation or IT training.

Examples of Technical Limitations:

  • No service-level agreements (SLA) for third-party hosting.

  • No remote email setup or on-site training.

  • CMS (Content Management System) manuals provided — but no training sessions.

For extended technical support, a separate maintenance plan may be purchased.

Communication Policy

All official communication regarding revisions, feedback, or refunds must occur via:

We are not responsible for communication through unofficial channels or numbers not listed on our website.

Domain and Hosting

Free domain and hosting are provided only with select website packages.
Each associated email account includes 10MB of storage and can be configured in third-party software such as Outlook.
If hosting is managed externally, email setup is not included.

Delivery Commitment

Design orders are delivered as per the confirmed date and communicated via email.
We offer Rush Delivery (within 48 hours) for an additional fee.
For urgent assistance, contact our support center.

Record Maintenance

We retain all finalized project files for client convenience.
You can request access to these files anytime.

Customer Support Guarantee

We offer dedicated customer support and aim to respond promptly to all inquiries.
Reach us anytime via our website’s contact options.

Unique Design Guarantee

At Web Geeks Global, we guarantee that all logos and designs are created from scratch.
Every project is uniquely crafted to reflect your brand identity — ensuring authenticity and originality.

Last Updated: October 2025
📧 support@webgeeksglobal.com
🌐 www.webgeeksglobal.com